Standard
Purchased machines · up to ~10,000 drinks a year
- 12-month warranty
- 10,000 drinks a year included
- Response within 3 working days
- Labour included · parts at list price
- 5 engineer visits a year
Warranty & Service Guarantees
From small offices to large enterprises, Office Brew Crew provides all the support and assurance you need to keep your coffee machine running smoothly day after day.
Reviewed September 2026 · Leases arranged with Tower Leasing · 2-minute read
£0 call-outs on lease
Next-day response
Replacement guarantee
Included with every lease
Total Care+ — our top tier — is included in every weekly price you see.
The 1-2-3 Service Guarantee
1
Ring us. A human answers — most likely James.
2
We repair, fast. Most fixes happen remotely within the hour; when an engineer is needed, it’s usually the next working day.
3
If it can’t be saved, we replace the machine. Your office doesn’t do without.
The three tiers
Leasing? You’re Total Care+ — skip straight to the third card. Buying a machine outright? Standard and Priority are your comparison.
Priority Care
Mid-size workplaces · ~20,000 drinks a year
- 24-month warranty
- 25,000 drinks a year included
- Response within 2 working days
- £60 flat fee per visit — all parts & labour included
- Unlimited engineer visits
Included with every lease
Total Care+
Every OBC lease · busy floors · unlimited demand
- 36-month warranty
- Unlimited drinks covered
- Same-day / next-day response
- £0 — every visit and part free
- Unlimited engineer visits
Standard and Priority Care apply when you buy a machine outright. Leasing? Total Care+ is already in your weekly price — try a machine free and taste it first.
How a breakdown day actually goes
- Message us however suits — WhatsApp, email or a call. A photo or video of the sulking machine speeds everything up.
- Most issues are fixed remotely, often within the hour — a settings reset, a clean cycle, or a part you can reseat with us on video.
- If it needs an engineer, Total Care+ covers the visit and parts at £0 — usually next working day; allow up to three (working days — engineers rest on weekends too).
- Unsalvageable? The guarantee’s third step: we replace it.
We use manufacturer-trained engineers and stock parts for next-day dispatch.
What we’ll never do
- Charge a lease customer for a call-out or a part — Total Care+ means £0, and we mean £0.
- Quibble over limescale. Keep to your filter schedule and any limescale damage is covered — full stop.
- Trap you in small print. If circumstances change, you talk to James, not a contracts department.
- Leave you without coffee and without answers. Worst realistic case is a few days on the kettle — and you’ll know exactly what’s happening the whole time.
“Typical Northern efficiency — quick install, no fuss, and genuinely good coffee.”
Alison G · Office Manager
Quick answers
Is limescale damage really covered?
Yes — keep to the agreed filter-change schedule (twice a year in hard-water areas, annually in soft) and limescale damage is covered, whatever the damage. Full answer →
What’s not included in the weekly price?
Very little: consumables, a few pounds of electricity, and the water filters on their schedule. Everything else — visits, parts, labour — is in. Full answer →
How fast is the engineer response?
Most issues are fixed remotely first. On-site: Total Care+ targets same or next working day (allow up to three); parts are stocked for next-day dispatch. Full answer →
Higher tiers also add WhatsApp video support, next-day parts dispatch, manufacturer on-site support and the limescale waiver — the complete grid lives in the PDF below.
Try a machine free for a week
The full grid, in writing — download the Warranty & Guarantees PDF
(the version your procurement team can file)
Or keep exploring: compare the machines · take the 60-second Finder
Total Care+ included with every lease.
Try a machine free