Questions, answered straight

For a typical 20-person office on our most popular machine (the OBM2 at £38/week), you're looking at roughly £165 a month for the machine — with installation, servicing and Total Care+ cover already in that price — plus £100–£150 a month on beans, milk and hot chocolate depending on how much your team drinks. So realistically around £270–£320 a month all-in, which works out near £3–£4 per person per week — less than one takeaway coffee each. No hidden extras: the only other cost is the electricity to run it.

Related: What's NOT included in the weekly price?

Lease agreements typically run 36 months — that's what keeps the weekly price low with Total Care+ included. Before you ever sign, you get the free 7-day trial, so you're never committing to a machine your team hasn't actually used. If circumstances change mid-contract — downsizing, office move, closure — talk to James directly: we'll always look for the practical route, whether that's moving the machine to your new office, swapping to a smaller model, or agreeing a fair settlement. What we won't do is trap you in small print.

Related: What happens if we move office mid-contract?

Very little. The weekly lease price covers the machine, delivery, installation, training and full Total Care+ cover — all parts and labour included. What you'll pay for separately: your consumables (beans, milk, hot chocolate), electricity (a few pounds a month), and water filters — changed twice a year in hard-water areas, annually in soft. The filters are the one thing that's required: keep to the schedule and you stay fully covered, including against limescale. You can also book an optional deep clean or full service anytime — just ask us for current prices — though a well-kept machine usually only needs its filters and one service a year. That's the whole list. If anyone else quotes you a price, ask them this exact question — it's where the surprises usually hide.

No deposit, no upfront payment on a lease — £0 down is exactly what it says. Your first weekly payment starts once the machine's installed and working. The free trial week costs nothing either — no card details, no commitment. Our leases are arranged through Tower Leasing, who we chose deliberately: they specialise in coffee equipment and genuinely understand what offices need from a machine lease — it keeps the paperwork quick and the terms sensible. Buying outright instead? That's a single payment on invoice, and we'll happily quote both routes so your finance team can compare like for like.

Yes. With a like-for-like quote from an official UK supplier (same machine, configuration and service/warranty terms), Office Brew Crew will match it — and explain any differences so you can choose with confidence.

Lease-hire keeps cash flow predictable and includes Total Care+, our top support tier, in the weekly price. Buying is a one-off outlay with support tiers available separately. If you're unsure, we'll quote both so finance can compare like for like.

There isn't one — and we know you're right to ask. Here's the entire deal: we install a machine in your office for 7 days, free, with beans and training included. No card details, no auto-rolling into a contract, no "trial fee" if you say no. After the week, three things can happen: you keep it (we sort the paperwork), you try a different model, or we collect it and that's that — no hard feelings, no follow-up campaign. The honest business logic: most teams who taste proper bean-to-cup coffee for a week don't want to give it back. That's the whole strategy. The trial *is* the sales pitch.

First — this is exactly why the trial exists: taste before you sign, in your own office, with your own team as the jury. But if preferences shift after you've committed, you're not stuck. The coffee itself is easy to change — we stock different roasts and we'll help you dial in strength, size and milk settings until it tastes right (most "don't like the coffee" cases are actually a settings tweak away from happiness). And if it's genuinely the machine that's wrong for you, talk to James — swapping to a different model mid-lease is usually workable. We'd rather adjust than have an office quietly resenting its coffee corner.

Almost certainly not. We've set up machines for teams of four and floors of four hundred — the machine changes, the service doesn't. Small office? The OBS1 starts at £19/week and fits under a cupboard; even a handful of coffee drinkers usually beats the kettle routine on cost per decent cup. And look — there's no shame in a jar of Nescafé, or a tin of Mellow Bird's if you're old enough to remember it. But our coffee is freshly roasted for you, with zero additives — actually zero — and once a team's tasted the difference for a week, the jar tends to retire quietly. Big or multi-site? We handle large workplaces and multi-location rollouts, machines matched per site, one point of contact. The only honest "too small": if just one or two of you drink the occasional cup, a machine's overkill — and we'll tell you that on the phone rather than sell you one.

You can do better than talk to them — you can taste the answer: a free week in your own office tells you more than any reference call. There are also named reviews from real office managers on this site. As for phoning our customers about their coffee machine — we've actually asked, and the universal reply is "we're too busy." Which, honestly, is the best testimonial there is: the machine just works, so nobody has time or reason to discuss it. Try the trial; become similarly too busy.

Yes — gladly, and without the upsell. Tell us three things: how many people, fresh milk or fuss-free, and whether there's a water feed nearby. From that, we'll recommend one machine (occasionally two to choose between) and tell you plainly why. Or answer six quick questions on the 60-second Machine Finder and get the same recommendation instantly. Then the trial week confirms it in the only lab that matters — your office. You don't need to become a coffee expert; that's literally what you'd have us for.

Yes. Send us a few photos of the spot you have in mind and we'll install a 7-day free trial so your team can decide in real life — no pressure, no sales calls.

To keep choices simple: Small Teams (up to 15 people), Medium Teams (16–35 people) and Large Teams (36+ people). Then pick your milk style — fresh milk for café-style lattes, or MooFresh Gold (100% milk) soluble for easy upkeep — and choose plumbed-in or tanked water supply.

Start with team size: Small (up to 15), Medium (16–35) or Large (36+). Next consider location (counter space, power, plumbed or tanked water). Shortlist the drinks you need — decaf, hot chocolate, fresh or soluble milk, hot water for teas. Finally decide who'll look after daily top-ups. We'll recommend a shortlist, and a free 7-day trial confirms the choice in the real world.

Simple rule: if you can plumb it in, do — no refilling and best for steady or higher volumes (30+ cups a day). If plumbing isn't practical, a tanked machine works brilliantly; you just top up the tank during the day. Taste and reliability are excellent on both with the right filtration, and you can start tanked and plumb in later.

We pick workhorses: reliable in busy offices, easy to use, simple to clean, with parts and servicing readily available in the UK. They produce coffee-shop-quality drinks consistently with sensible running costs — machines for offices, not catering businesses.

They grind fresh beans, so you'll hear a short burst during drinks and cleaning cycles. Most teams place the machine in a kitchen or social space; for quiet zones we'll suggest the best models and placement.

Both have their place. Fresh milk gives the classic latte and flat-white experience; MooFresh Gold (100% milk) soluble is fuss-free, consistent and brilliant for busy teams. You can try both during a free trial.

Fast. For trial machines we can usually be in your office within a few working days — sometimes the same week you enquire. Once you've decided to keep a machine, there's no second installation to wait for: the trial machine simply stays, already calibrated to your team's taste. Going straight to a lease without a trial? Paperwork through Tower Leasing is typically quick, and installation follows within days of approval. If you've got a hard deadline — office opening, big client visit, the MD's birthday — tell James the date and we'll aim the van at it.

For a tanked machine — no: it plugs into a standard socket like a kettle, nothing is altered, nobody needs asking. For a plumbed-in machine, you'll be connecting to the building's water supply, so in a rented or serviced office it's worth a quick nod from your landlord or facilities team first — it's a small, professional, reversible connection, and we're happy to send them the spec or answer their questions directly. Not sure what your building allows? Start the trial tanked and plumb in later — same machine, zero drama.

Usually, yes. If your old machine is owned outright, we can typically remove it when we install yours — just mention it when booking and send a photo so we bring the right muscle and van space. If it's on someone else's lease or rental, that contract is between you and them (worth checking your notice period before switching — we can help you read the terms if they're murky). Either way, the old machine leaving and the new one arriving can happen on the same visit, so your office is never coffee-less.

The machine moves with you — it's your lease, not the building's. Tell James the date and the new address, and we'll uninstall, transport and reinstall it, recalibrated and running for day one. Moving somewhere without a water feed? We'll switch you to tank mode. Downsizing or upsizing as part of the move? Often the natural moment to swap models too. We do have to charge for the muscle and the van — but we want to keep you as a happy customer, so it'll be reasonable: just ask James for the price when you book the move. And don't let the removal firm bounce it around with the filing cabinets — coffee machines hold grudges.

Related: How long is the contract?

Usually under an hour: positioning, power (and water if plumbed), setup, calibration and ingredient loading, plus a quick handover — first drinks poured before we leave.

We keep it simple: a few clear photos of the intended location, nearby power socket, water feed if plumbing, and access (stairs, lifts, parking). We confirm suitability from those and flag any easy fixes before delivery.

A standard UK 230–240V 13A socket. Typical footprint: 30–60cm wide, 45–70cm deep, 45–80cm high, with clearance for ventilation and cleaning. Fresh-milk setups use a second socket for the milk fridge. Plumbed machines need access to a cold-water feed.

Less than people fear. A bean-to-cup machine heats water on demand rather than holding a tank at the boil all day, so a typical office machine adds roughly £5–£15 a month to the bill depending on model, cups poured and your tariff — the same territory as the office dishwasher. It plugs into a normal 13A socket; no special supply needed. In per-cup terms it's a penny or two — the beans cost more than the electrons.

No — and on purpose. Use your own mug, grab a bag of sugar from the supermarket, stir it with a metal teaspoon. This isn't vending — no paper cups, no plastic stirrers, no sachets. It's proper freshly-roasted coffee in a real mug, done in a way that stands for value, convenience and quality (and rather less landfill). We supply the magic: beans, milk, hot chocolate, decaf. Your kitchen drawer supplies the rest.

Here's the realistic sequence: get in touch however suits — WhatsApp, email, or just call (a photo or video of the sulking machine speeds everything up). Most issues get fixed remotely, often within the hour — a settings reset, a clean cycle, or a part you can reseat yourself with us on video. If it genuinely needs an engineer, Total Care+ covers the visit and parts at £0 — usually next working day, though allow up to three (working days, mind — engineers rest on weekends too). And if the machine can't be saved quickly, the 1-2-3 Guarantee's third step kicks in: we replace it. Worst realistic case on a lease: a few days back on the kettle. We know the office mood runs on this machine — that's exactly why the guarantee is built the way it is.

Related: What warranty and service tiers do you offer?

Three tiers. Standard (12 months): support, labour included, 3-working-day response. Priority Care (24 months): 2-day response, unlimited engineer visits. Total Care+ (36 months): all-inclusive — £0 visits and parts, same/next-day response, unlimited cover. Total Care+ is included with every lease. Full details on our Warranty & Guarantees page.

Yes — always. A filter improves taste and protects against limescale, the top cause of avoidable breakdowns. We change filters every 6 months in hard-water areas (12 months in softer water), size the filter to your usage and send reminders.

Related: Is limescale damage covered?

Yes — provided you keep to the agreed filter-change schedule. Filters up to date = limescale damage covered.

Related: Do machines need a water filter?

Fresh-milk machines need a quick daily milk-line clean (about 5 minutes). With MooFresh Gold soluble milk, twice a week is fine. A weekly machine clean is simple — we train a colleague, your cleaner or FM team, and offer WhatsApp video help any time.

Yes — training, a simple one-page daily/weekly routine, and the cleaning consumables with easy re-ordering.

Rapid phone and WhatsApp help on all tiers — most issues are fixed remotely. On-site: Total Care+ targets same/next business day; Priority Care 1–2 working days; Standard 2–3 working days. Parts are stocked for next-day dispatch.

Yes — we work the way office finance teams work. Leases run through Tower Leasing with proper documentation; supplies and purchases are invoiced to the business, and if your process needs a PO number on everything, give it to us and it'll appear on the paperwork. VAT invoices as standard. Need a supplier form or insurance details for onboarding? Send it over — James has filled in plenty.

Yes — that's exactly how our multi-site customers run it. One point of contact (James — you'll have his mobile), one account, machines matched per site — a compact OBS1 for the satellite office of eight, a workhorse for the HQ floor of eighty. Supplies go direct to each site by DPD next-day service (allow two days to be safe) — fresh, quick and tasty, with nobody couriering beans between buildings. Billing arranged the way your finance team prefers — consolidated or split by location. Rolling out gradually? Plenty of customers trial at one site first, then copy what works everywhere else.

Yes — offices across the UK, multi-site rollouts supported. Supplies delivered next working day to most UK addresses.

Freshly roasted whole-bean coffee for bean-to-cup machines, MooFresh Gold (100% milk) soluble milk, Cocoa Luxe premium hot chocolate, and decaf options.

The "Double A" house coffee — smooth, consistent and a crowd-pleaser on milk drinks and americanos.

A minimum 6-month shelf life, so you can order in bulk to spread delivery costs and reduce environmental impact.

Next working day to most UK addresses with tracked DPD (allow two to be safe), including live tracking and a delivery window.

Yes — tell us your average weekly cups and we'll suggest a monthly or bi-weekly schedule you can pause or tweak any time.

Yes — decaf is stocked, with guidance on non-dairy milks for compatible machines.

Straight answer: MooFresh Gold is 100% dairy milk — it contains milk, full stop, and it's labelled as such. All our consumables carry proper allergen labelling, so your office manager can check anything before it goes in the machine. For dairy-free colleagues: fresh-milk machines can steam oat or other plant milks brought in by the team, and black drinks never touch milk. One honest caveat for allergy sufferers rather than lifestyle choosers: shared machines share pipes — for severe dairy allergy, the black-coffee route or a jug of plant milk on the side is the safe play, and we'll happily talk your office through the options.

Used grounds are genuinely useful: food/compost waste, straight onto office plants or a colleague's garden (roses love them) — some teams keep a caddy by the machine. Worst case, if grounds end up in general waste — they're organic, so they turn back into soil. Not guilt-free, but the lesser of the evils by a distance compared to a bin of aluminium pods. Wider footprint: real mugs instead of disposables, whole beans in bags, not capsules, bulk ordering encouraged (6-month shelf life = fewer vans), and machines chosen as repairable workhorses we keep running for years. No certificate-waving eco-manifesto — just sensible choices that stack up well.

Photo the parcel and label, message us, and a replacement is sorted straight away.